Visibility audit

Customer view across toolsHow many of your tools agree on who your customer is?

Run a customer view across tools audit for support, product feedback, roadmap, changelog, knowledge base, and customer email. Diktura scores whether those workflows share the same customer identity or quietly split one person into six partial records.

Run the audit Start in Diktura

Six workflow slots

Map the places your customer appears

Name the tool for each workflow and choose the strongest customer identity signal it carries. The customer view across tools score updates when you submit the form.

Support ticketsWhich tool handles support tickets?What identity travels with it?

Product feedbackWhich tool collects product feedback?What identity travels with it?

Public roadmapWhich tool shows roadmap status?What identity travels with it?

ChangelogWhich tool publishes product updates?What identity travels with it?

Knowledge baseWhich tool hosts self-serve help?What identity travels with it?

Broadcasts/customer emailWhich tool sends customer email?What identity travels with it?

Clear audit

One customer record

Diktura is the consolidation path when the score is the problem

Diktura puts support, feedback, roadmap, changelog, knowledge base, and broadcasts on one customer record so your team stops rebuilding context at every handoff.

Start in Diktura