Customer intelligence

Know what your customers need. Build it.

Diktura brings feedback, roadmap, changelog, and customer context into one workspace — so founder-led teams stop stitching together five tools to decide what to build next.

Get started free See how it works

The problem

Your tools don't talk to each other.
Your customers suffer for it.

Support sees a ticket. Product sees a vote. Marketing sees an email open. Nobody sees the customer. You end up with five data silos and zero customer intelligence.

The average founder-led team's tool stack

💬Intercom📋Canny◆Linear📝Notion📧Mailchimp🎧Zendesk🗂️ProductBoard📊Typeform🔥Hotjar

9 tools · 9 customer records · 0 full picture

→

Diktura · 1 workspace · 1 customer record

Everything in one place

The tools founder-led teams actually need

Inbox

Every inbound signal — feedback, support, votes — in one unified activity stream. No tab-switching between tools.

Support

Threaded conversations with your customers. Reply from the dashboard, track status, close loops — all with full customer context alongside.

Feedback inbox

Collect, organize, and act on customer feedback. Status updates, categories, and comments — one workspace-scoped view.

Roadmap

Plan what to build next. Customers vote on what matters. Your team sees the same priority stack.

Changelog

Ship updates and tell customers what changed. Draft, publish, archive — one flow, zero copy-paste.

Knowledge base

Self-serve help articles with a public help center. Customers find answers before they file tickets.

Widget

Drop a script tag on your site. Eight configurable modules — feedback, support, roadmap, KB search, AI chat, and more.

Identity graph

One customer record across every interaction. Email, external ID, anonymous session — all resolved to the same person.

Free tools

Start with a free customer tool

Forecast a Canny renewal, capture better bug reports, or audit whether your customer-facing tools agree on the same person. Every path leads into Diktura's shared customer record.

Canny Cost Forecaster

A Canny pricing calculator that forecasts tracked-user billing and compares it with Diktura's flat plan.

Calculate Canny costs

Bug Capture

A free bug report widget with console logs for solo founders and small SaaS teams.

Open Bug Capture

Customer Visibility Audit

A free customer view across tools audit that scores where support, feedback, roadmap, changelog, help, and email split the same customer.

Run the audit

How it works

Three steps, no spreadsheets

Collect

Customers submit feedback, vote on features, start support conversations, and chat with AI — all through a single embeddable widget on your site.

Organize

Every signal lands in one workspace, attached to one customer record. Feedback links to roadmap items. Support threads link to the person's full history. Nothing falls through the cracks.

Stay connected

Close the loop automatically. When a roadmap item ships, customers who asked for it get notified. Your changelog publishes in one click. Support replies go out instantly.

Why Diktura

Built on a different premise

The customer is the organizing unit

Not tickets. Not features. Not channels. Every interaction — inbound or outbound, support or feedback or vote — attaches to the same customer record. When you look at a customer, you see everything.

Multi-app support in one account

Most tools force one workspace per product. Diktura lets teams manage multiple apps under one account with shared customer identity. A user of App A and App B is one person, not two records.

Own the interaction layer, delegate the pipeline

Diktura handles everything customer-facing: support, feedback, roadmap, changelog, KB, notifications. CRM and sales pipeline are delegated to purpose-built tools via integration — not reimplemented inside yet another product.

Pricing

One plan. Everything included.

No tiers, no feature gating, no seats pricing. Pay once and get the whole platform.

Founder

$49/ month